Supply of Digital Content Terms

Last revision: 10/12/2020


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Inspect Element Ltd, the owner and operator of this Website. Please read this policy carefully, as it affects your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your your Purchase of our Product ("Echo"). If you do not agree to be bound by these terms and conditions, you should not purchase our Product.

In these terms and conditions, User or Users means any third party that Purchases our Product and is not either

  1. employed by Inspect Element Ltd and acting in the course of their employment or
  2. engaged as a consultant or otherwise providing services to Inspect Element Ltd and accessing the Website in connection with the provision of such services.

If you live in a country in the European Region, you're advised to read the "European Region" section below.

Returns, Refunds, Exchanges, and Cancellations

1) By purchasing our Product, or any future Product(s), from Inspect Element Ltd you're agreeing that there are absolutely no returns, refunds, exchanges, or cancellations unless in extreme circumstances.

2) The digital nature of the Product, software, is impossible to return.

3) Extreme circumstances are defined as follows:

  1. the Product doesn't work on the device your Purchased it for and you rejected a Repair and Replacement;
  2. the Purchased status was not assigned to your account and 24 hours has elapsed; or
  3. you're a British national and meet the requirements set out in the "British Nationals" section below.

Permission to use the Product

4) When you buy the Product and download it, you will not own it. Instead, we give you permission to use it (also known as a ‘Licence’) for the purpose of you using and enjoying it according with these terms and our End-User Licence Agreement.

5) We reserve the right to revoke your Licence at any time and for any reason.

6) The Licence:

  1. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
  2. is non-exclusive to you. We will supply the same or similar Licences to other users;
  3. may not be:
    i. copied by you except for a reasonable number of necessary back-ups
    ii. changed by you and then the modified material distributed
    iii. distributed or sold by you to any third party

Legal Disputes

7) We will try to resolve any disputes with you quickly and efficiently.

8) If you are unhappy with:

  1. our service to you; or
  2. any other matter;

   Please contact us as soon as possible.

9) If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:.

  1. let you know that we cannot settle the dispute with you.

10) If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

11) The laws of England and Wales will apply to this contract.

British Nationals

12) British nationals may be entitled to a refund under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13) Under the laws of the United Kingdom the User can change their mind and request a refund up to 14-days after buying the Product assuming:

  1. the User hasn't waved their rights to a refund by downloading the Product; and
  2. the User can prove they're a British national (more info).

Lifetime Products

14) Products advertised as Lifetime are considered to last the Lifetime of the Website, not the Lifetime of the User.

Inspect Element Ltd details

15) You can contact Inspect Element Ltd by email on [email protected].

Resources & Further Information

  1. Citizens Advice (+44 808 223 1133)
  2. The Consumer Rights Act 2015
  3. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  4. Directive 2011/83/EU of the European Parliament and of the Council